DONT EVER BUY CREATIVE PRODUCTS

im going to write a complain letter to Creative! im utterly disappointed and irritated by their svc. i will never never ever buy ANYTHING from them AGAIN! a birthday present turned out to bring me problems and trouble.. arghh!!

so, wats the problem. i just came back from Creative. and all they do is to upgrade the firmware for me! that was wat they did the other time and i din turn out to be better. now they claimed that they just upgraded to a new firmware and asked me to use that one... wah lau! waste my time lei! that means i have to keep upgrading my firmware whenever it auto shutdown agn!! i might as well go buy a no brand one and nothing happened!

i din say anything much to the customer svc person who attended to me. i aredi too fed up to explain and repeat myself to them aredi! just find them a bit cock up... read the account below u will noe. i nearly wanted to tell that person. "forget it then, y dun u just throw it away." i was so mad! i think the person noticed that my face changed, and she look abit paiseh. but of coz, i din say that to her coz i realised im not rich, if i asked her to do that, i might be throwing my money into the dustbin (though im not the one who bought the mp3 player.. it was a bday gift!). well, so i guess the rich do have an advantage. if i have money, i will really say that to her! "forget it, y dun u throw it away for me?" but then, think again, rich ppl i dun think will go back to exchange one, they just buy another one lor. is poor ppl like me who will go and exchange... anyway, i am PISSED OFF! spoils my wonderful saturday!!

for those who duno wat actuali happened, lemme tell u.

my sis bought me a Creative mp3 player for my birthday. v200 chameleon. y i chose that model is coz i thot it would be more useful than if i buy a zen micro as i have to bring its cable around. so i decided to buy one which is usb. that was july. one week after i got it, it auto shut down. as i was bz, i only managed to bring it down to Creative 2 weeks after that. that person after some test driving said that the problem is with the firmware, nothing wrong with the hardware, so he upgraded it for me and gave me the software as well and said if it happens agn, just reformat it with the software. at that time, i was thinking, if it happens agn and agn, that means i have to keep upgrading it. i was a bit unhappy with it but i decided to give it a try. 2 days later, it happened agn. so i reformated. and abt 1 week later, it happened agn... so, i keep reformat it time after time coz i was simply too busy to go down to Creative... u c Creative is not as if a very convenient place to go... ok, finally in Aug, i went down agn, and i told this guy the problem, and he noes that i sounded quite pek cek aredi and he said he will change one for me. but the problem is, they do not have the stock yet. so he said, he will inform me when the stock arrived. as i was going overseas, i told him that i wanted the mp3 back until the stock has arrived, so he said ok. b4 this trip down, i have written an email to the support deparatment, and they replied me saying that the mp3 is faulty and asked to go down personally.

for 1 and half mths, Creative did not even give me a call. in the end, i called them. and this guy who answered the phone said he doesnt know abt it as he is from the sales department and told me he will get back to me later on after he chked with his colleague. and NO ONE called back! it was after abt another half a mth b4 i finally called and asked. tell u, i am very very unhappy with their service aredi! u might be asking y i took so long, yar..maybe i shldnt have took that long. my fault that im lazy to pursue the matter. meanwhile, i just keep reformatting it whenever the auto shut-down happened agn. can u imagine wat if u are at a place whr there are no computers!! yar.. u say is impossible coz is Spore. wat if im overseas?? anyway, it is unreasonable for me to keep reformatting also. it is suppose to do me a svc not vice-versa!

anyway, back to it, i called, and the person who answered sound very surprised when i told him wat happened. but anyway, he said the stock is here and i can come and collect it anytime.

and i delayed agn.. agn due to my laziness and busyness, i failed to go down till today, and it is aredi NOVEMBER. i went down, determined not to say much coz im aredi very irritated by their svc. so in the end, when that lady who attended to me said that, i have NOTHING to say and i nearly broke down in tears coz i feel really 委屈.. i din get this mp3 to waste my time and give me problems one lor. and they are the one who promised me to change one for me. and now, say just need to upgrade the firmware. im the consumer lei!! so, if the player if it is going to have the same problem agn, i will have to go down AGAIN!! u think im so free?? free i also got other better things to do!

im flabberghasted, disgusted, dismayed, angry and fed-up, irritated and utterly disappointed! my birthday gift that gave me problems and waste my time!

SO, DUN BUY CREATIVE! after i bought it, most of my frens told me Creative always have problems coz they rush production and so din QC properly. so, dun say i mean. with that kind of QC, no wonder their shares are going down. coz standing in consumer's shoes, u dun onyl want to buy a good design, but u also wan good experience with the product. I AM A MARKETING STUDENT OK~! now Creative puts me off. they are goin to lose me forever and im goin to spread the bad word-of-mouth... 8o